About the DMAO Portal

This site serves as a single portal for submitting questions pertaining to various aspects of Division of Medicare Advantage Operations (DMAO) related services, including: Medicare Advantage Operations (MA), Programs of All-Inclusive Care for the Elderly (PACE), Special Needs Plan (SNP), MA/SNP Applications, Change of Ownership (CHOW)/Novations, and Service Area Reductions (SARs)/Non-Renewal (NR)/Terminations.


 

Resources if your questions do not relate to MA, PACE, SNP, MA/SNP Applications, CHOW/Novations, and SARs/Non-Renew/Terminations.

If you have questions related to any of the following areas, please use the email addresses or URLs provided below:

Encounter Data, please submit an email to encounterdata@cms.hhs.gov

Risk Adjustment, please submit an email to riskadjustment@cms.hhs.gov

Marketing, please submit an email to Marketing@cms.hhs.gov

Part C and Part D Star Ratings, please submit an email to PartCandDStarRatings@cms.hhs.gov

HEDIS, please submit an email to hedisquestions@cms.hhs.gov

Part C Quality, including the Model of Care, please submit question via: https://dpap.lmi.org/ 

Application Crosswalk Exceptions questions/requests, please submit an email to HPMScrosswalkexceptions@cms.hhs.gov

Medicare Advantage Benefit questions, please submit an email to https://mabenefitsmailbox.lmi.org

HPMS access, please submit any questions or requests to hpms_access@cms.hhs.gov

Technical HPMS questions (e.g., PBP download, plan creation, bid upload), please contact the HPMS Help Desk at 1-800-220-2028 or hpms@cms.hhs.gov

Out-of-Pocket Cost (OOPC) model technical questions, please submit an email to OOPC@cms.hhs.gov

Part D policy questions, please submit an email to partdpolicy@cms.hhs.gov

Part D benefits questions, please submit an email to partdbenefits@cms.hhs.gov

Bid Pricing Tool (BPT) questions, please submit an email to actuarial-bids@cms.hhs.gov

For Part C Medicare Advantage policy questions, please submit an email to: https://dpap.lmi.org/DPAPMailbox/ 

Medicare Medicaid Program, please submit an email to mmcocapsmodel@cms.hhs.gov

Part C Appeals or Medicare Managed Care Manual Chapter 13, please submit an email to Part_C_Appeals@cms.hhs.gov

For Medicare Advantage Value-Based Insurance Design (MA-VBID) model questions, please submit an e-mail to: MAVBID@cms.hhs.gov