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Division of Medicare Advantage Operations (DMAO) Mailbox System

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The purpose of this mailbox is to provide guidance to MA, SNP and PACE plans.  

This site will serve as a single portal for submitting questions pertaining to various aspects of DMAO related services, including: Programs of All-Inclusive Care for the Elderly (PACE), Medicare Advantage (MA), MA/Special Needs Plan (SNP) Applications, Service Area Reductions (SARs)/Non-Renewal (NR)/Terminations, CHOW/Novations and Special Needs Plan (SNP). Each of the six links below will take you to a landing page with resources pertinent to that area.  The  resources on that page will provide guidance about the programs, or give users the ability to submit a specific question.

For information about the availability of auxiliary aids and services, please click here

If you have questions related to any of the following areas, please use the email addresses or URLs provided below:



Medicare Advantage                                     PACE                                     Special Needs Plans 


MA/SNP-Applications                                     CHOW/Novations                                    SARs/Non-Renew/Terminations